1. Defined terms
Words shown in quotation marks when first used, and capitalised afterwards, are defined terms. Clause 18 collects the principal definitions; others are defined where they appear, including in clause 7.4. “Including” means “including without limitation”, headings are for convenience, and the singular includes the plural.
2. Overview and acceptance
2.1 These Terms
These Terms of Service (the “Terms”) form a binding agreement between you and PT Sanry Teknologi Ananta (“Sanry”, “we” or “us”), a company incorporated in the Republic of Indonesia. “Sanry” is our trading name. They govern your use of our website, our web application and every feature and integration offered through them (the “Service”).
2.2 Acceptance and capacity
By creating an Account, buying a Plan or otherwise using the Service you agree to these Terms. If you do not agree, do not use the Service. You must be old enough to form a binding contract where you live and must not be barred from receiving the Service under any applicable law or sanctions programme. Nobody under thirteen may use the Service or hold an Account.
2.3 Accepting for an organisation
If you accept these Terms for a company or other legal entity, you warrant that you may bind it, and “you” then means that entity, which is responsible for everyone it allows to use its Account or Workspaces.
2.4 Documents incorporated by reference
Our Privacy Policy, on the personal data we process, and our Billing Policy, on refund windows and billing questions, form part of these Terms. Where one of them deals specifically with a subject, it prevails to the extent of any conflict.
3. The Service
3.1 What Sanry provides
Sanry is an artificial-intelligence workspace for creative and marketing work. Depending on your Plan and on what is available at the time, you can generate marketing images, short video clips and copy; keep a brand library of logos, colours, typefaces and documents; describe your products and personas; work in shared Workspaces; connect an Instagram professional account to publish to it and read its insights; run competitor research; and work with an assistant that drafts campaign material with you.
3.2 Eligibility and accounts
Most of the Service requires an account (an “Account”), created with an email address or a supported sign-in provider. Give accurate registration details and keep them current. You are responsible for keeping your credentials confidential and for all activity under your Account, except where it results from our own failure to secure the Service, and you must tell us promptly at hello@sanry.app if you learn of unauthorised access. You may not share, sell or transfer an Account.
3.3 Workspaces and members
Work is organised into workspaces (each, a “Workspace”), which have an owner and may have members whose roles determine what they can see and do. A Workspace owner chooses its members and their roles, may remove any of them, and must make sure they are entitled to see the Content and Output it holds. In a Workspace you do not own, the owner and privileged members can see what you add. A Plan and its Credits attach to the Account that bought them; what happens to shared Workspaces on deletion is in our Privacy Policy.
3.4 Acceptable use and restrictions
You are responsible for what you do with the Service and what you publish from it. You must obey the laws that apply to you, and must not, and must not help anyone else to:
- break any law applying to you or your audience, including export control, sanctions, advertising, consumer and data protection law;
- infringe a copyright, trade mark, patent, trade secret or other intellectual property right;
- violate rights of privacy, publicity or likeness, sexualise a real person without consent, or publish defamatory, harassing or hateful material;
- create deceptive material, unsolicited bulk messaging, engagement farming, fake reviews, or claims you cannot substantiate;
- impersonate anyone, misrepresent your affiliation, or imply that Sanry endorses you;
- generate prohibited or unsafe material, including sexual material involving minors, non-consensual intimate imagery, terrorist content, weapons instructions, or content encouraging self-harm;
- present synthetic media of a real person or event as authentic, or omit a synthetic-origin disclosure the law or a platform requires;
- introduce malware, or attack, overload or degrade any system or network;
- probe the vulnerability of the Service, or defeat any security, authentication or rate-limiting measure, without our written permission;
- scrape or crawl the Service, or extract data in bulk, except through an interface we provide;
- circumvent quotas, rate limits or the Credit accounting, including by opening extra Accounts for free Credits;
- reverse engineer the Service, reconstruct the models, weights, prompts or templates behind it, or use Output to train a competing model;
- resell, sublicense, rent or provide the Service to others as a service bureau, though you may serve your own clients;
- publish a benchmark or comparison of the Service to promote a competing product without our consent;
- breach the rules of a platform you connect or publish to, including the Meta Platform Terms and Instagram Community Guidelines; or
- rely on the Service in a high-risk setting, including medical, legal or financial advice, decisions about employment, credit, housing or insurance, or safety-critical systems.
We may, but are not obliged to, review, filter, refuse to process or remove Content or Output that we reasonably believe breaches this clause, and we may investigate suspected breaches and act under clauses 3.10 and 13. Generation requests are also subject to the content-safety filters of the model providers we use, which may refuse a request. Reviewing some material does not oblige us to review all of it.
3.5 Support
We support you by email at hello@sanry.app. We aim to answer billing questions within three business days, but support is provided on a commercially reasonable-efforts basis and no response time is guaranteed.
3.6 Modifications to the Service
We may add, change, suspend or withdraw features, models, integrations and limits. Where a change materially reduces the core functionality of a Plan you pay for, we will give reasonable notice first; if it disadvantages you materially you may cancel under clause 7.6, and we will honour any proportionate refund your mandatory law gives you.
3.7 Availability; no uptime guarantee
We work to keep the Service available but do not guarantee that it will be uninterrupted, timely, secure or error-free. It depends on hosting, model and platform providers and on public networks we do not control, and may be unavailable during maintenance, provider incidents or events beyond our reasonable control. We offer no service-level agreement or uptime commitment unless we agree one in writing.
3.8 Third-party platforms
The Service can connect to accounts you hold elsewhere, including an Instagram professional account through Meta and a sign-in account with Google. Connecting one authorises us to use it on your behalf for the purposes the connection describes. Those platforms run on their own terms and may change, throttle or withdraw their interfaces at any time, which can make a publication or insights request fail; we are not responsible for their acts or omissions. Disconnecting a platform deletes the access token we hold.
3.9 Third-party AI providers
We generate Output using models operated by third-party providers, and Your Content is sent to them, under their own terms, so that they can produce the result you asked for. We do not use Your Content or Output to train our own models and we contract for the same restriction with our providers, but we cannot guarantee a provider’s behaviour or the availability of any model. Our providers are listed in our Privacy Policy.
3.10 Suspension
We may suspend all or part of your access immediately where we reasonably believe that this protects the Service, our users or a third party; that your use presents a security, fraud or legal risk; that a payment has failed or been reversed; or that you are in material breach. Where reasonable and lawful we will tell you the reason and what will lift the suspension. Suspension alone does not end these Terms.
3.11 Usage data and aggregated data
We collect technical and usage data about how the Service runs and is used, such as feature usage, generation volumes and error rates, and use it to operate, secure, support and improve the Service. We may derive de-identified statistical and aggregated data from it and use that for any lawful business purpose. This clause does not permit us to train our own models on Your Content or Output.
4. Your Content and Output
4.1 Your Content
“Content” means any material uploaded to, stored in or submitted through the Service, including images, video, audio, documents, brand assets, product information, personas, prompts and messages. “Your Content” is Content submitted by you or by a member of your Workspace. As between you and us, you own Your Content.
4.2 Licence you grant us
You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, adapt, reformat and display Your Content, and to disclose it to the providers described in clause 3.9, solely to operate the Service, provide the features you use, generate the Output you ask for, publish where you tell us to, keep backups and comply with the law. It goes no further: it does not let us train our own models on Your Content, sell it, or publish it outside the Service. It ends when the Content is deleted, save for encrypted backups until overwritten.
4.3 Your representations about Your Content
You represent that you own Your Content or hold every right, licence and consent needed to submit it and to grant the licence in clause 4.2; that it and our permitted use of it infringe no third-party right and break no law; and that you have obtained any consent the law requires from the people whose personal data it contains.
4.4 Photographs, logos and brand assets
The brand library and the generation features are for material you are entitled to use. Do not upload a logo, typeface, product photograph or stock image unless your licence permits the storage, adaptation and publication the Service will perform, and observe any attribution or field-of-use condition. For a photograph of an identifiable person you must hold that person’s consent to the use you intend, including any synthetic reproduction of their face, voice or likeness. Do not submit biometric identifiers or templates, such as faceprints or voiceprints; a photograph or recording of a person is accepted only on your warranty that every consent, release and permission the law requires from that person has been obtained. Do not upload or generate images of children other than your own or with a parent’s documented consent, and never in a sexual context.
4.5 Ownership of Output
“Output” means the images, video clips, text and other material the Service generates in response to Your Content and your instructions. As between you and us, and provided you comply with these Terms, you own the Output generated through your Account. To the extent we hold or acquire any right, title or interest in Output, we assign it to you as it is generated and waive any moral right in it, to the fullest extent the law allows. You may use, adapt and publish Output commercially, subject to clause 3.4. We keep ownership of the Service, of the models, configurations, prompts and templates that produce Output, and of Output generated for other users.
4.6 Output disclaimer
OUTPUT IS GENERATED BY MACHINE-LEARNING MODELS AND IS PROVIDED “AS IS”. IT MAY BE INACCURATE, INCOMPLETE, MISLEADING OR OFFENSIVE, AND MAY MISSTATE FACTS ABOUT REAL PEOPLE, PRODUCTS, PRICES OR EVENTS. BECAUSE MODELS ARE PROBABILISTIC, SIMILAR INSTRUCTIONS MAY PRODUCE OUTPUT SIMILAR TO OUTPUT GENERATED FOR OTHER USERS, AND WE DO NOT WARRANT THAT OUTPUT IS ORIGINAL, UNIQUE, PROTECTABLE BY COPYRIGHT WHERE YOU LIVE, OR FREE OF THIRD-PARTY RIGHTS. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND CLEARING OUTPUT BEFORE YOU RELY ON IT, AND FOR ANY SYNTHETIC-ORIGIN DISCLOSURE THE LAW OR A PLATFORM REQUIRES.
4.7 Publishing to connected platforms
When you publish through the Service you are the publisher, responsible for accuracy, for advertising and consumer law, for any labelling of paid partnerships or synthetic media a regulator or platform requires, and for the platform’s own rules. Once published, material lives in that platform’s systems: deleting it in Sanry does not delete it there, and the platform may remove it, limit its reach or act against your account. We are not responsible for a platform’s decisions or for the insights it reports.
5. Copyright and infringement claims
5.1 Respect for third-party rights
We respect intellectual property rights and expect the same of our users. We act on properly substantiated notices of infringement and may remove the material they concern.
5.2 Notification of a claim
If you believe material on the Service infringes a right you own or may enforce, send a notice to hello@sanry.app containing:
- your name, address, email address and telephone number;
- the work or right infringed, with evidence that you own it or may act for the owner;
- the material you say is infringing, in enough detail to find it;
- a statement that you believe in good faith that the use is not authorised;
- a statement that your notice is accurate and, on penalty of perjury or its local equivalent, that you are entitled to act; and
- your physical or electronic signature.
5.3 Counter-notice and repeat infringers
If your material is removed and you believe that was mistaken, send a counter-notice to the same address identifying the material and explaining why you may use it; we will consider it in good faith and may restore the material. We may terminate the Account of a user who is the subject of repeated, substantiated notices. A notice you know to be false may expose you to liability.
6. Communications and notices
You agree to receive communications from us electronically and that they satisfy any legal requirement of writing. We send notices to the email address on your Account or give them in the product; an emailed notice counts as received on the day it is sent unless it bounces, so keep that address current. Send notices to us at hello@sanry.app. Messages about your Account, billing, security and material changes to these Terms cannot be switched off while your Account is open; marketing messages are separate and you may unsubscribe at any time.
7. Plans, Credits and Fees
7.1 Plans and Credit allocation
Use of the artificial-intelligence features is metered in units we call credits (“Credits”). We grant twenty free Credits when you create an Account; beyond that you obtain Credits by subscribing to a paid plan (each, a “Plan”). We currently offer Entry, Core, Plus and Max, each billed monthly or yearly and each carrying a monthly Credit allotment granted every month under both billing periods, so a yearly subscription is paid once but delivers Credits month by month. The Credit cost of an action is shown in the product.
7.2 Credit expiry, failed generations and no cash value
Credits do not roll over. When the next monthly grant lands, your balance is reset to your Plan’s allotment and any Credits unused at that moment expire without compensation. If a generation fails for a technical reason, the Credits charged for it are returned automatically; tell us if a failure was not reversed. Credits have no cash value: they are not money, a stored-value instrument or property, cannot be transferred, sold or exchanged for cash, and are not refundable once spent.
7.3 Fees and taxes
The amounts payable for a Plan (the “Fees”) are those shown at checkout when you place your order. Prices are quoted and charged in United States dollars. The price and the tax on it are shown before you confirm. Tax is added at checkout and is collected and remitted by Dodo Payments as merchant of record, under clause 7.4. Fees are otherwise exclusive of any tax, duty or bank charge that applies to you, other than taxes on our income.
7.4 Payment authorisation; our payment provider
SANRY DOES NOT PROCESS PAYMENT FOR ANY FEES. Payment is processed by our payment provider, Dodo Payments (dodopayments.com), which acts as an authorised reseller and as the merchant of record for every order placed through our checkout (the “Merchant of Record”). Its name appears at checkout, on your receipt and on your card statement. When you buy a Plan you therefore also contract for that purchase with Dodo Payments, on its Buyer Terms at dodopayments.com/buyer-terms and subject to its privacy policy at dodopayments.com/privacy-policy (together, the “Merchant Agreements”), incorporated into these Terms by reference. By ordering you agree to those agreements and authorise the Merchant of Record to:
- store the payment method and billing details you give it;
- charge it for the Fees due for your initial Subscription Term and each renewal term, with any applicable tax; and
- charge it in advance of the renewal date, as those agreements describe.
Because the merchant of record is the seller of record, its name and not ours appears on your receipt and card statement. It issues the invoice, remits the tax, and handles billing enquiries, payment-method updates and refund requests, under those agreements and our Billing Policy. We never receive or store your card number, only the transaction reference and subscription status we need to provision your Plan. Nothing here reduces our own obligations in respect of the Service.
7.5 Automatic renewal
A subscription continues until it is cancelled. YOUR SUBSCRIPTION RENEWS AUTOMATICALLY AT THE END OF EACH SUBSCRIPTION TERM FOR A FURTHER TERM OF THE SAME LENGTH, AND YOUR PAYMENT METHOD IS CHARGED THE THEN-CURRENT FEE, UNLESS YOU CANCEL BEFORE THE CURRENT TERM ENDS. A CANCELLATION TAKES EFFECT ONLY IF COMPLETED BEFORE THE RENEWAL DATE; IF YOU CANCEL AFTER A RENEWAL HAS BEEN CHARGED, IT APPLIES TO THE FOLLOWING TERM AND YOU KEEP THE PLAN FOR THE TERM YOU HAVE PAID FOR. We send the renewal notices your law requires.
7.6 Cancellation and plan changes
You may cancel at any time from Settings, using Manage subscription, which opens the customer portal of our payment provider, or from the link in the receipt for your last payment. Cancellation takes effect at the end of the period you have paid for: your Plan and its Credits stay available until then, no further payment is taken, and your Account returns to the free tier. An upgrade takes effect immediately, the charge for the rest of the term is prorated, and the new allotment is granted at once. A downgrade takes effect at the end of the period you have paid for.
7.7 Refunds
Our refund windows and the process for requesting one are set out in our Billing Policy, which forms part of these Terms. In summary: a first payment on a subscription may be refunded within fourteen days if none of the Credits it granted have been used; renewals are generally not refunded, but one you believe was charged in error may be raised within fourteen days and we will review it; spent Credits are not refunded. Requests go to hello@sanry.app with the transaction reference from the receipt Dodo Payments emailed you (it is also under Settings → Manage subscription), and we answer billing questions within three business days. Contact us before starting a chargeback; access may be paused while a dispute is open. Nothing here limits a refund right your mandatory consumer law gives you.
7.8 Changes to prices and Credit costs
We may change our prices and the number of Credits an action costs. We will tell you about a price change by email before it takes effect, and a new price applies from your next renewal, never retrospectively. A change to the Credit cost of an action applies to future usage only. If you do not accept a change, cancel under clause 7.6 before it takes effect.
7.9 Free Credits, trials and promotional offers
Free Credits, trials and promotional offers are made at our discretion, are limited to one per person and per Account unless we say otherwise, may be changed or withdrawn before you accept them, and may not be combined unless the offer says so. They carry no warranty, are never refundable in cash, and expire under clause 7.2 or on any earlier date the offer states.
8. Our intellectual property
8.1 Reservation of rights
We own the Service. All rights in it and in what we use to provide it — the software and infrastructure, our model selections and configurations, the system prompts, templates and presets, the interface and its design, the documentation, and the Sanry name, logo and marks — belong to us or our licensors. All rights not expressly granted are reserved.
8.2 Licence to you
For as long as you comply with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to access and use the Service for your own business or personal purposes. You may not copy, modify, distribute, sell, rent or create derivative works from the Service or its software, or remove any proprietary notice. The licence does not affect your ownership under clauses 4.1 and 4.5.
8.3 Feedback
If you send us feedback, ideas or bug reports, you grant us a perpetual, irrevocable, worldwide, royalty-free and sublicensable licence to use them without restriction, attribution or payment. Feedback is given on a non-confidential basis.
8.4 Trade marks and publicity
“Sanry”, our logo and our other marks are our trade marks; you may not use them without our written consent, except to refer accurately to the Service. We will not name you as a customer in our marketing without your consent.
9. Representations, warranties and disclaimer
9.1 Mutual representations
Each of us represents that it may enter into these Terms and that doing so breaches no other agreement binding on it.
9.2 Disclaimer
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND THE OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. WE DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY AND NON-INFRINGEMENT, AND DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT ANY MODEL OR INTEGRATION WILL REMAIN AVAILABLE, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS. WHERE THE LAW DOES NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, THIS CLAUSE APPLIES ONLY SO FAR AS THAT LAW PERMITS AND YOUR MANDATORY RIGHTS ARE UNAFFECTED.
10. Limitation of liability
10.1 Excluded losses
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, CONTENT OR DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER THE CLAIM IS IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE. THIS EXCLUSION DOES NOT APPLY TO YOUR OBLIGATION TO PAY FEES OR TO YOUR INDEMNITY UNDER CLAUSE 11.
10.2 Cap on liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) FIFTY UNITED STATES DOLLARS (USD 50). THE CAP IS AGGREGATE, NOT PER INCIDENT.
10.3 Liability that cannot be excluded
Nothing in these Terms excludes or limits either party’s liability for fraud, for death or personal injury caused by negligence, for gross negligence or wilful misconduct, or for any other liability that cannot lawfully be excluded under the law that applies to you. If you deal with us as a consumer, clauses 10.1 and 10.2 apply only so far as your mandatory consumer law permits.
10.4 Basis of the bargain
You acknowledge that the Fees reflect this allocation of risk, and that these limits apply even if a limited remedy fails of its essential purpose.
11. Indemnification
11.1 Your indemnity
You will defend, indemnify and hold harmless Sanry, its affiliates and their officers, employees and agents against any third-party claim, loss, damage, fine or expense (including reasonable legal fees) arising out of Your Content, your use of the Service or of Output including anything you publish, your breach of these Terms, or your breach of a third party’s rights, of a platform’s rules, or of any law.
11.2 Procedure
We will notify you promptly of a claim under clause 11.1, cooperate reasonably at your expense, and let you control the defence, except that you may not settle in a way that imposes an obligation or admission on us without our written consent. This clause does not apply where the mandatory law of a consumer prohibits it.
12. Confidentiality
12.1 Confidential Information
“Confidential Information” means non-public information one of us discloses to the other in connection with the Service that is marked confidential or would reasonably be understood to be. It includes pre-release and beta features, our non-public pricing and roadmap, and non-public material sent in support.
12.2 Obligations and exceptions
Each of us will use the other’s Confidential Information only for the purposes of these Terms, protect it with at least reasonable care, and disclose it only to people who need it and are bound by comparable duties. These obligations do not cover information that is public without breach, was already held without a duty of confidence, is independently developed, or is lawfully received from a third party; and either of us may disclose where a law or court requires it. They last three years, and indefinitely for trade secrets.
13. Term, suspension and termination
13.1 Term
These Terms begin when you first accept them and continue until your Account is closed or they are otherwise terminated. Where you subscribe, the period you have paid for is the “Subscription Term”, which renews under clause 7.5.
13.2 Termination by you
You may stop using the Service at any time, cancel a Plan under clause 7.6, and delete your Account from Settings. Deletion ends these Terms except for the clauses in 13.5, and does not by itself entitle you to a refund, except as provided in the Billing Policy or required by law.
13.3 Termination or suspension by us
We may suspend your access under clause 3.10, reduce a paid Account to the free tier, or terminate these Terms and your Account, where:
- a payment fails, is reversed or remains unpaid, in which case access may drop to the free tier until it is settled;
- we reasonably believe your Account presents a security or fraud risk, including refund abuse or chargeback misuse;
- you breach clause 3.4 seriously or repeatedly, or hold material we must remove by law;
- you are otherwise in material breach and do not remedy it within thirty days of our written request;
- a provider or platform withdraws a capability we need to serve you and no substitute exists;
- a law, court, regulator or sanctions programme requires us to stop serving you;
- you become insolvent, enter liquidation or cease to trade; or
- we discontinue the Service or a Plan, in which case we give thirty days’ notice and refund the unused part of any Subscription Term.
Where reasonable and lawful we will give notice first, with a chance to put the problem right.
13.4 Effect of termination
On termination your right to use the Service ends, unused Credits expire without compensation, and Fees already due remain payable. For a limited period you may export Your Content where the product offers an export; after that it is deleted as described in our Privacy Policy.
13.5 Survival
Clauses that by their nature should survive do so, including clauses 4.1 to 4.6, 5, 7.2, 7.3, 8, 9.2, 10, 11, 12, 13.4, 13.5 and 15 to 18.
14. Changes to these Terms
We may amend these Terms to reflect changes in the Service, in our business or in the law. When we do we update the “Last updated” date above, and where the change is material we give reasonable advance notice by email or in the product, taking effect not less than fourteen days later unless a legal or security requirement obliges us to act sooner. If you do not accept a change, cancel under clause 7.6 before it takes effect. A change does not apply to a dispute that arose before it.
15. Governing law and dispute resolution
15.1 Informal resolution first
If a dispute arises, contact us first at hello@sanry.app, setting out what happened and what you would like us to do, and we will engage in good faith to resolve it. Neither of us will start proceedings until sixty days after that first written notice, except that either may seek urgent interim relief, and nothing here prevents a consumer from using an ombudsman or alternative dispute resolution scheme.
15.2 Governing law and venue
These Terms, and any dispute arising out of or in connection with them including a non-contractual dispute, are governed by the law of the Republic of Indonesia, without regard to its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods. A dispute not resolved under clause 15.1 will be submitted to the competent court at our registered domicile in the Republic of Indonesia.
15.3 Consumers in other countries
If you use the Service as a consumer rather than in the course of a business, clause 15.2 does not deprive you of the protection of the mandatory rules of the country where you are habitually resident, nor of any right to bring proceedings in its courts. These Terms contain no arbitration agreement and no waiver of your right to take part in a collective action.
16. General
- Entire agreement. These Terms, with the Privacy Policy, the Billing Policy and any order you place, are the entire agreement between us about the Service. Nothing here limits liability for fraud.
- Severability. A provision held invalid is read down to the minimum needed to make it enforceable, or severed, and the rest stays in force.
- No waiver. A failure to enforce a right is not a waiver of it, and one waiver does not waive the right on another occasion.
- Assignment. You may not assign these Terms without our written consent, and any attempt is void. We may assign them to an affiliate or on a merger, reorganisation or sale of assets.
- Force majeure. Neither party is liable for a failure or delay, other than a failure to pay, caused by an event beyond its reasonable control, including natural disaster, war, civil unrest, government act, or failure of a network or of a provider.
- Electronic records. These Terms may be accepted electronically, and our records of your acceptance, orders and use of the Service are evidence of them.
- Relationship. We are independent contractors; nothing here creates a partnership, joint venture, agency or employment.
- Third parties. Except for the persons indemnified under clause 11.1, nobody who is not a party may enforce these Terms.
- Language. These Terms are written in English; any translation is for convenience and the English text governs.
17. Contact
The Service is provided by PT Sanry Teknologi Ananta, a company incorporated in the Republic of Indonesia and registered in Indonesia; our registered address is available on request. Questions about these Terms, notices under clauses 5.2 and 6, and support enquiries all reach us at hello@sanry.app.
18. Definitions
- Account. The registration that identifies you to the Service, with the settings, balances and Workspaces attached to it (clause 3.2).
- Content; Your Content. Material uploaded to, stored in or submitted through the Service; Your Content is that submitted by you or a member of your Workspace (clause 4.1).
- Credits. The units in which use of the metered artificial-intelligence features is measured; they have no cash value (clauses 7.1 and 7.2).
- Fees. The amounts payable for a Plan as shown at checkout, exclusive of the taxes in clause 7.3.
- Output. The images, video clips, text and other material the Service generates from Your Content and your instructions (clause 4.5).
- Plan. A paid subscription tier — Entry, Core, Plus or Max — billed monthly or yearly and carrying a monthly Credit allotment (clause 7.1).
- Service. Our website, our web application and every feature and integration offered through them (clause 2.1).
- Subscription Term. The period for which you have paid for a Plan, renewing automatically until cancelled (clauses 7.5 and 13.1).
- Terms. This document, including the documents incorporated by reference under clause 2.4.
- Workspace. A shared space holding Content and Output, with an owner and, optionally, members holding roles (clause 3.3).